FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Shipping Information

What Shipping Methods Are Available?

We have shipping methods based on your country, the order total weight and the total amount of money you spend.

For example: If you are living in Europe and your order is equal or higher than 60€ you will have free shipping (2kg max per order)

Do You Ship Internationally?

Yes, at the moment we are shipping Worldwide!

How Long Will It Take To Get My Package?

It’s always depend of your country.

There is an orientative table with COVID-19 situation

Spain: 48h-1 week

Europe: 1-2 weeks

Rest of the world: 1-4 weeks

COVID-19 UPDATE:

To minimize outside contact, we are shipping out orders once a week. Please expect up to a few weeks delay in arrival of your packages.

I receive my order but some products are missing:

Before thinking that there has been a failure with your order, check your order well. Check if you have ordered any product from the digital content category such as wallpapers.

In this case, these products are downloadable, just that.

My order is completed but nothing has arrived:

The order with us goes through 2 stages.

Processing: We have received your order and your payment and we are preparing your order with all our love.

Completed: We have delivered your order in the post office and it is on its way to your home.

Shipped: We have delivered your order in the post office and it is on its way to your home.

All our orders are certificated! and United States have 2 types of shipping:

Certificated and Premium. Premium is more faster but both have tracking number.

Payment Information

What Payment Methods Are Accepted?

We accept Paypal and debit/credit card at the moment but we are working to add more payments methods as soon as possible.

If you want to buy something and you don’t see your payment method, Contact Us and we will try to include It!

Also we planning to include a Point system rewards that you can use as a payment method in our web or exchange it for discount coupons.

Is Buying On-Line Safe?

Buying On-line it’s not always safe but we have SSL certificated wich prove that we are running our website with all the security methods that we can

So, yes. It’s safe buying On-line with us.